Frequently Asked Questions
These are our member's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone toll-free at 1-877-975-9463, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern, or via e-mail.
- Q. What states do you deliver to?
A. We currently deliver within the United States to the following locations: AZ, CA, CO, CT, DC, FL, IA, ID, IL, IN, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TN, TX, VA, WA, WI, WV and WY.
- Q. Why can't you ship wine to my state?
A. Since the sale and distribution of alcoholic beverages are in control of the individual states, we must abide by each state's law. We are constantly trying to offer our wines into new states. When a state comes available for shipping, we will immediately add it to the website. Check back often for your state's availability.
- Q. What if I cannot be home during normal business hours to receive my wine shipment?
A. Since the signature of an adult 21 or older is required by law to receive a wine package, many of our members have their wine shipments sent to their workplace. If you want to change your shipping address, please e-mail us via our secure form or call 1-877-975-9463, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern.
- Q. Can my order be delivered on a particular day or time?
A. Unfortunately we are unable to offer this service.
- Q. Can I ship wine as a gift?
A. Yes, as long as the recipient is over 21 and resides in a state where we offer delivery. Just enter the recipient's address as the delivery address when you place your order. If you would like to include a short gift message, please call us at 1-877-975-9463, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern and one of our customer service representatives will be happy to assist you.
- Q. Why didn't all of my bottles arrive with my order?
A. We aim to pack all orders in the most efficient way possible to ensure that your wines reach you as quickly as possible. On occasion your cases may be packed separately. All cases should arrive within the normal delivery time. If you have any concerns, please call us at 1-877-975-9463.
- Q. I have received different wines from those I ordered. Is this correct?
A. The vast majority of our wines are produced in very small quantities--sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better! If we do run out, we choose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you'll simply discover a new favorite. Customers frequently tell us that's the case. And always remember, with our 100% money back guarantee, there's no risk. If ever you're not impressed, you just let us know.
- Q. What type of payment do you accept?
A. We accept payment via Visa, Mastercard, American Express and Discover.
- Q. How much do I pay for delivery?
A. Delivery is $19.99 for your first case (12 bottles) and $14.99 for any additional cases purchased within the same order.
- Q. When will my credit card be charged?
A. Your wine is reserved as soon as you confirm your order. Your credit card will then be charged while your shipment is being prepared for dispatch.
- Q. When will my next Discovery Club shipment arrive?
A. Each of your WSJ Wine Club shipments will be sent approximately every three months. See our shipping policy for more information.
- Q. Is there a membership fee for the WSJ Wine Club?
A. There is no membership fee. We offer a 100% guarantee and if you are not completely satisfied, you can cancel at any time.
- Q. If I like a wine I received in my club shipment, can I order more?
A. Absolutely! Because the majority of our wines come from small wineries, we have limited quantities available and they often sell out quickly. Simply order more wine online or call us at 1-877-975-9463, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern and one of the WSJwine team will help you.
- Q. What if I'm going to be on vacation when my next case is due to arrive?
A. If you know that you won't be available to receive your next WSJ Wine Club shipment, please contact us at 1-877-975-9463 and we'll be happy to delay your delivery until a more convenient week.
- Q. If I've ordered before do I already have an account?
A. Unless you have gone through the account creation process you do not yet have an online account. It will just take a few moments to create your account as you go through the checkout process. Once you have done so you'll simply need to login when making purchases in the future and your address book and credit card information will be at your fingertips!
- Q. Why did you add the registration feature?
A. We want to provide the most convenient shopping process possible for our customers. Creating an account allows you to store shipping addresses and credit cards for use on future purchases, making your future shopping experiences even more convenient. Additionally, you'll be able to view the history of your online orders.
- Q. What if I don't want to create an online account?
A. No problem! Simply call us at 1-877-975-9463, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern and one of our customer service representatives will be happy to place your order for you.
- Q. How do you protect my information?
A. We use SSL-Secure Socket Layers-software, which is the safest way to send information over the internet. Additionally, your credit card information is encrypted and only the last 4 digits are displayed in the order confirmation.
- Q. Does updating my information online update my wine plan?
A. Not yet. We have plans to add a number of improvements to our site in the future, including the ability to make some changes to your wine plan from your online account. In fact, we have so many exciting changes planned that we're not able to make them all at once. Rest assured, we pay close attention to what our customers want and will continue to make your shopping experience even more convenient.
- Q. I lost my password, what do I do?
A. Click the "Forgot Your Password?" link at the bottom of the Login page, enter the email address on your account and click the "reset password" link and the email will be sent to you automatically. Once you receive the email you'll be prompted to click a link to a reset page, where you can reset your password.
- Q. I'm trying to login and getting a message that my password isn't recognized, what do I do?
A. First, check to make sure that the password you are entering is at least eight characters and that you're entering it exactly as you created it (passwords are case sensitive). Then, if you're certain that you've already created an online account (if you've shopped with us before accounts were added you will not automatically have an account online) use the forgotten password functionality to reset your password. To do this, click the "Forgot Your Password?" link at the bottom of the Login page, enter the email address on your account and click the "reset password" link and the email will be sent to you automatically. Once you receive the email you'll be prompted to click a link to a reset page, where you can reset your password.
- Q. Can I track my order from the Order History page?
A. Not yet, but we have plans to make this option available soon. You can track your order by clicking the appropriate link in your shipment notification email or by calling customer service at 1-877-975-9463, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern.
- Q. Where did you get my name?
A. Like other major direct mail businesses we rent names from authorized suppliers of lists who follow strict consumer data protection protocols. The name to which we sent the information was purchased from an outside source.