Policies
100% Money-Back Guarantee
We are so confident in the quality of our wines, we guarantee every bottle. If ever a wine fails to live up to expectations, just let us know and you’ll be refunded in full. No problem.
Return Policy
WSJwine from The Wall Street Journal Wine is 100% committed to your satisfaction. If you should ever have broken bottles or delivery problems of any kind, please call us at 1-877-975-9463 within 60 days following the expected delivery date. We are not responsible for any package problems after this 60 day period. We will always work to resolve any problems as quickly as possible.
Fine & Rare WinesDue to the limited availability of our Fine and Rare Wines, we are unable to offer exchanges and we do not offer refunds or returns, as is the practice of fine wine auction houses. Once the wine has been shipped from our cellar the sale is final. Please see the fine & rare policy letter that is included in all Fine & Rare Wine orders.
Shipping Policy
We currently ship to the following states: AZ, CA, CO, CT, DC, FL, IA, ID, IL, IN, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TN, TX, VA, WA, WI, WV and WY. In accordance with state laws, all orders are processed and fulfilled by licensed entities in the industry and applicable taxes are paid.
State laws on wine shipping aren’t always straightforward but are under constant review and the list of states allowing wine shipment is ever growing. As soon as a state becomes available, you can be sure we’ll add it to our list.
By federal law, you must be at least 21 years old to order and receive wine. When you place an order you will be asked to confirm that you are 21 or older. Federal law also insists that someone at least 21 years old must be present to sign for the package.
If no one is available to sign for the package during normal business hours at your shipping address, we recommend the order is shipped to your business address. Alternatively you can utilize the FedEx ‘Hold at Location’ service (see below for details *).
Shipping Timetables
| Delivery State | Orders entered by 5:00pm ET on the day below are usually processed, packed and shipped the following day. | Once the order is shipped, you can expect a first delivery attempt within the timeframe below |
|---|---|---|
| Weekly Shipping States | ||
| AZ, CA, IN | Sunday | 5–6 Days |
| CT, FL, MA | Monday | 4 Days |
| NJ, NY, TX | Tuesday | 4 Days |
| MO, OH, WI | Wednesday | 2–3 Days |
| MI | Wednesday | 3–6 Days |
| Daily Shipping States | ||
| IA, IL, MN | Daily | 1–3 Days |
| VA, WV, DC, LA, NC, NE, NH, NM, SC, TN, NV | Daily | 2–4 Days |
| WY, ND | Daily | 3–5 Days |
| ID, OR, WA | Daily | 4–6 Days |
For Home Delivery orders, we strive to obtain a first delivery attempt via FedEx on Friday or Saturday, whenever possible.
An additional 2 delivery attempts are made the following week – from Monday for FedEx Ground (commercial addresses) and from Tuesday for FedEx Home Delivery. After 3 attempts your package will be held at your local FedEx terminal for a further 10 business days. You may call FedEx to arrange collection from the terminal during this period.
* FedEx offers an option to ‘Hold at FedEx Location’ (HAL), a convenient choice for when you can’t be there to accept delivery. This service is available both for FedEx Home and FedEx Ground (commercial addresses) packages. It is simple to use. Once you receive your FedEx tracking number, you can select the Fedex location where you wish your package to be held. The next delivery attempt will deliver your package to this location where you can collect it.
Substitution Policy
Small batch wines mean bigger flavors and why running out can be a good thing!
The vast majority of our wines are produced in very small quantities. Sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better!
If we do run out, we choose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you’ll simply discover a new favorite. Customers frequently tell us that’s the case. And always remember, with our 100% money back guarantee, there’s no risk. If ever you’re not impressed, you just let us know.
Wine Advice
You can browse our online cellars easily by entering your search term directly into the Search box or selecting one of the options on the left hand side of the screen. And if you know the code for the wine you’re searching for, you can also enter this into the Search box.
If you want some expert guidance, our team likes nothing more than talking to our customers about wine. You can give us a call at 1-877-975-9463 and we will happily make a personal recommendation based on your own tastes.
Alternatively, you can e-mail us and we will supply advice and recommendations we think you will find useful.
